RazorCity IT Privacy Policy
Effective Date: 8-25-2025
RazorCity IT (“we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you interact with our website, services, support team, and communications. By using our services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following categories of information:
Contact Information – name, phone number, email address, mailing address.
Account & Billing Information – company details, payment information, and transaction history.
Service Information – details you provide when requesting IT services, technical support, or project work.
Device & Technical Information – IP addresses, system logs, device identifiers, or other data needed to deliver and secure our services.
Communications – records of phone calls, emails, text messages, or other correspondence with RazorCity IT.
Optional Information – any additional data you voluntarily provide (e.g., survey responses, feedback, or event sign-ups).
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery & Support
To provide IT services, troubleshooting, and technical assistance.
To process transactions and manage your account.
Business Communications
To send service updates, invoices, alerts, and support notifications.
To respond to your questions and service requests.
Security & Compliance
To detect, prevent, and investigate fraud, unauthorized access, or other illegal activity.
To comply with applicable legal or regulatory obligations.
Service Improvements
To analyze usage trends and improve the performance of our IT solutions and customer support.
To personalize your customer experience.
Marketing (With Consent)
To share information about RazorCity IT products, promotions, events, or industry updates.
You may opt out of marketing communications at any time.
3. How We Share Your Information
We only share personal data when necessary and in accordance with this policy:
Vendors & Partners: We may share information with trusted third-party service providers who assist in operations (e.g., payment processors, software platforms, hosting providers). These parties are only authorized to use your data to perform services on our behalf.
Mobile Data Exception: Mobile opt-in data, phone numbers, and consent information will not be shared with third parties for their own marketing or promotional purposes. This information is used exclusively by RazorCity IT and its authorized service providers for the delivery of our text messaging service.
Legal & Safety: We may disclose information if required by law, regulation, or legal process, or to protect RazorCity IT’s rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or business restructuring, your data may be transferred as part of that transaction.
We do not sell or rent your personal information.
4. Data Security
We use industry-standard safeguards, including encryption, secure networks, and access controls, to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.
5. Data Retention
We retain your information only as long as necessary to provide services, meet legal obligations, or resolve disputes. When data is no longer needed, it will be securely deleted or anonymized.
6. Your Rights & Choices
Access & Updates: You may request access to or correction of your personal information.
Opt-Out of Marketing: You may unsubscribe from marketing communications at any time.
Data Deletion: You may request deletion of your personal data, subject to legal and contractual obligations.
7. Special Notice About Text Messaging
If you choose to enroll in RazorCity IT’s Text Messaging Service, additional privacy terms apply. Please review our Text Messaging Privacy Policy for details about how we collect, use, and protect information specific to SMS communications.
8. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: help@razorcityit.com
